All Canadian Orders Ship for FREE!
Free Shipping Details
Just select Canada Post Lettermail (FREE) at checkout. It's really that simple.
You can upgrade to Ground (tracked) for $9.95 if you'd like.
Please note the following for Lettermail:
- There is no tracking.
- Items will almost always deliver to your mailbox and not your front door.
- There are no guaranteed deliveries, so if the package doesn't arrive, unfortunately there is nothing we can do. But in the history of our business, we've only ever had 2 Lettermail shipments not make it.
Shipping times
Order Processing
Generally, it takes us only 1 business day to get your order out the door. From there, the closer you are to BC, the quicker you'll receive your order.
Here are our estimated shipping times, depending on the service you select.
Lettermail
- BC: 1-2 Business Days
- AB: 2-3 Business Days
- SK: 3-4 Business Days
- MB: 3-4 Business Days
- ON: 4-5 Business Days
- QC: 5-6 Business Days
- Maritimes: 6-7 Business Days
- Territories: 6-7 Business Days
- Remote: 7+ Business Days
Ground (Tracked)
Shipped via Canada Post, Purolator or UPS.
- BC: 1-2 Business Days
- AB: 2-3 Business Days
- SK: 3-4 Business Days
- MB: 3-4 Business Days
- ON: 4-5 Business Days
- QC: 5-6 Business Days
- Maritimes: 6-7 Business Days
- Territories: 6-7 Business Days
- Remote: 7+ Business Days
Lost Shipments
Inevitably, carriers sometimes lose packages, but honestly in our experience this practically never happens.
No matter what, we'll always work with you and the carrier to find a reasonable solution if this happens. However, please note that if you select Lettermail at checkout and your package is not delivered, we will not be held responsible.
Shipping to USA Suspended
Sadly, due to tariffs and new shipping policies, we are unable to reasonably ship to the USA. Once the conditions improve, then we'll turn USA shipping back on.
Overseas Shipping
Rates and estimated shipping times will be displayed at checkout.
Both rates and times largely depend on the size of the order and the country where the order is going.
Returns & Exchanges
30 Days to Return
Once you receive your order, you have 30 days to return your unused items in their original packaging, with all hang tags still attached.
To begin the returns process please email us at hello@moonfruitjammies.com, letting us know your order number and what you'd like to return.
Exchanges
Technically we don't do "exchanges". Rather, simply return your original order and purchase the items you'd like as the exchange. It keeps things simpler and quicker this way.
To begin a return, please email us at hello@moonfruitjammies.com.
$5 Return Credit
When you want to return something, it's up to you to get the items back to us. We'll give you all the instructions needed after you contact us.
When we receive your return, we'll issue you a $5 store credit to help cover your return shipping costs.
Defects
Defective products must be reported to us within 10 days of receiving the item. If you've received a defective item please email us at hello@moonfruitjammies.com and we'll coordinate the next best steps.
Depending on the severity of the defect, you may receive:
- a full refund
- a replacement
- or partial refund
We'll always work with you to determine the fairest outcome.
Price Adjustments
If something goes on sale within 5 days after you purchasing, we will adjust the price of your item. It is fully up to the customer to notify us of their original order; we will not proactively reach out to you.